1. Who Is Theontek.com?
1.1 Revogue , a company incorporated under the
laws of India, having its registered office at First Floor, 84 670, Motilal
Nagar No.03, Nr Dalud Show Room,Goregaon, Mumbai Suburban, Maharashtra, India
400104 ("Company"), operates www.theontek.com which inter alia
facilitates the purchase of electronics, toys,Cycles and such other
products sold by the Company under the ‘theontek’ brand ("Products")
to the users of the Platforms ("Users")
Our Warehouse Address : First Floor, 84 670,
Motilal Nagar No.03, Nr Dalud Show Room,
Goregaon, Mumbai Suburban,
Maharashtra,India, 400104
All Below Issues Must Be Informed To Us By 24 Hours After Receiving the Product at our support email address [email protected] or on our whattsapp no 7208204541 with appropriate Unboxing video and images .
2.Terms
Of Returns And Refund
2.1.Exchange : Exchange is only
acceptable in case of manufacturing defects or damages happens in
shipping The User shall
initiate such requests for a return not later than 1 days from the date on
which he/she received the delivery of the Product. (attributable to, and
accepted by Theontek after due verification at its sole discretion)
2.2.Change of Mind : we accept the
cancellation if receiver informed us within 24 hours and product is in completely
original pack condition please note all the shipping charges will be bear by
customer
2.3.Wrong product : we will replace or
refund for same , Customer must send us the product with the original packing
at our registered address
2.4.Damage : If the User found damage in with the purchased
Product received from Theontek, or in the event where there are defects and
deficiencies in the Product (attributable to, and accepted by Theontek after
due verification at its sole discretion), a User may initiate a request for
returning the Product.
3.Return of or refund for purchased Products shall not be
entertained by Theontek if:
3.1 The Product has been used for reasons apart from checking fit
and comfort. If Theontek is satisfied that the Product has been used for
reasons apart from checking fit and comfort, Theontek shall reserve
the right to reject the return of the Product;
3.2 The price tags, brand tags, box, original
packaging material, and accompanying accessories have been damaged or discarded
by the User;
3.3 The serial number/IMEI number/bar code of the
Product, as applicable, does not match Theontek records;
3..4 The accessories delivered with the Product
(such as chargers, Remote, user manuals, etc) are not returned along with the
Product, in an undamaged condition;
3..5 There are any dents, scratches, tears or any
other damage to the Products or any part thereof;
3..6 In the case of electronics, if the Products
sought to be returned are not sealed in the poly jiffy bag provided by Theontek
3.7 The gifts accompanying the purchased Product
have not been returned, or upon being returned, show signs of being used or
defect; or
3.8 Theontek is satisfied that the Product
has been rendered defective or unusable.
3.9 Theontek shall not accept return or
refund requests raised for any such Products that may be specified by Theontek From
time to time.
4.How do I return?
4.1 The product must
be bought from our official website https://www.theontek.com/, Kindly
email us at [email protected] with complete details.
4.2 The terms
contained in this Return and Refund Policy shall be accepted without
modification and you agree to be bound by the terms contained herein by
initiating a request for purchase of Product(s) on the Platforms.
4.3 Theontek.com
reserves the right to alter and enforce this Return and Refund Policy at any
time without having to serve a prior notice on the User
5.How To Communicate For Returns And Refund
5.1
Return and Refund shall only be communicated via registered email
address within 24 hours. [email protected]
5.2
Please send us the product images with
description elaborating the issue
5.3
Please note that the product(s) should be unused, unwashed with all
original tags intact, no water damage and should be sent back in original packaging
along with all parts and freebies with the confirmation email. To ensure that
the quality of the product is maintained, we request you to please make sure
that the product(s) are properly packaged when you are returning it.
5.4
Kindly send the product back to our registered address
6. How soon will I get my refund?
6.1
Once your return request is received. Our Return Team inspects the
returned product thoroughly; we will send you an email to notify you that we
have received your returned item. We will also notify
you of the approval or rejection of your refund or the cost that may incurred
if the product doesn’t fall under manufacturing defect.If Approved We Will Send
refund within 7 working days
6.2
If the product is eligible for refund or replacement, we will
communicate the same via registered email id
7.How Will You Refund If
Product Purchase On Cod ?
7.1
If Product is purchase under COD will ask you for your bank account
details and refund you on the same account withing 7 working days after
receiving the product
7.2
If Product is purchase under Via Payment Gateway we will refund to
same account through payment gateway withing 7 working days after receiving the
product
